• Manage golf bookings, cancellations, and no-shows.
• Support golf events and tournaments, including registration and fee collection.
• Handle member inquiries and phone calls.
• Set up event registrations and maintain the golf booking system (queues and balloting).
• Prepare tee sheets for service staff and assist with daily billing and closing.
• Address member feedback and coordinate with the golf team on operations (e.g., pace of play, lost and found, lightning suspension).
• Maintain handicap records and scoring cards.
• Generate reports and liaise with other departments when needed.
• Perform additional duties as assigned.

Job Requirements

• Min. GCE ‘O’ level or equivalent
• Good interpersonal and communication skills
• Computer literate
• Proficient in English spoken, read, and written
• Customer service-oriented
• Admin background experience is preferred
• Able to work on weekends and public holidays

Job Description

• Overseeing tee box operations efficiently and ensuring timely tee-offs.
• Coordinating schedules with the Golfing Office for seamless play.
• Maintaining cleanliness and organization at the tee box area.
• Monitoring golfers’ conduct and pace of play to ensure an enjoyable experience.
• Providing essential information and guidance to golfers before play.
• Ensuring readiness of equipment and resources for each round.
• Enforcing club rules and standards with courtesy and professionalism.
• Assisting with course maintenance checks and inspections.
• Managing lost and found items responsibly.
• Offering support and assistance to golfers whenever needed.

Job Requirements

Qualifications

• Possess a minimum of ‘N’ levels or equivalent

Experience

• Previous experience in the hospitality industry is preferred.
• Ability to perform a range of operational duties, including:
  • Serving as Course Starter
  • Assisting with portering and buggy setup
  • Managing caddy operations
  • Handling general golf administration tasks
• Familiarity with Tournament Operations and knowledge of golf rules and etiquette is an advantage.

Skills & Knowledge

• Proficient communication in English for speaking, writing, and reading.
• Sound knowledge of golf is advantageous.

1. Assist in Daily Scheduling

• Assist the Caddy Master in arranging daily caddie schedules, training, supervision.
• Arrange caddie assignments based on tee schedules and ensure punctual deployment.
• Manage unexpected situations such as last-minute leave, weather disruptions (rain delays/closures), tournament / peak hour adjustments, customer complaints and caddie safety issues.

2.On-Site Operations Support

• Assist in course patrols, handling on-site issue and supervise caddie service quality, etiquette, and uniform appearance.
• Handle guest feedback or on-site incidents promptly to ensure uninterrupted service.
• Assist in VIP reception and premium guest service.

3.Training and Guidance Support

• Train and guide new caddies on golf course rules, distance calling, green reading, cart driving, as well as service etiquette and communication skills.
• Conduct on-course inspections and provide immediate corrections on posture, professionalism, divot repair, ball mark fixing, and proper service procedures.
• Monitor the performance of trainee caddies and provide timely feedback and evaluations.

4.Inventory and Administrative Duties

• Responsible for managing caddie room and equipment.
• Responsible for maintaining records and report such as daily devlopment records, caddie assignment tracking and monthly reports for payroll processing.
• Act as a communication bridge between the supervisor and caddies to convey various announcements and arrangements.

5.Event and Ad-Hoc Support

• Assist the supervisor with special arrangements for tournaments, VIP receptions, and large-scale events.

Complete other tasks assigned by superiors.

Job Requirements:

• Minimum SPM or equivalent; Diploma in hospitality, sports management, or related field is an advantage.
• 1-2 years of experience in golf operations or caddie management preferred.
• Familiarity with golf course layouts and rules is essential.
• Strong leadership, problem solving and people management skills.
• Willing to work shift, including weekends and public holidays.
• Basic English and Bahasa Malaysia required; Mandarin is an advantage.

• To ensure proper recording of players’ data in the starter sheet before they tee off (tee-off time, membership numbers, member and guests’ names, handicap, crossover time, and completion time).

• To ensure golfers display authorized golf bag tags.
• To ensure that every golfer/caddie carry sand pails.
• To enforce and ensure all bye-laws, golf rules etiquette is observed during play.
• To carry out regular patrols on the golf courses enforcing and ensuring the golf bye-laws, rules of golf, and etiquette are observed by all players.
• To ensure all aspects are intact i.e. Tee Box markers, Pin placements, Fallen Stakes, Golfers &, etc.
• To ensure the cleanliness of golf courses.
• To caution, reprimand, and issue infringement note to errant golfers.
• To prepare slow play reports daily.
• To assist Supervisors in updating competition scoreboards during tournaments.
• To carry out other related dueties as and when required by the Golf Manager / Golf Executive / Supervisors from time to time.

Requirements:

• Possess a Secondary/SPM/'O' Level certification or equivalent.
• Comprehensive knowledge of golf rules and etiquette to ensure fair play and smooth operations on the course.
• Exceptional customer service skills with the ability to interact professionally and courteously with club members and guests.
• Strong problem-solving abilities to address issues that may arise on the course, such as pace of play or rule interpretations.
• Excellent communication skills in both English and Bahasa Malaysia, enabling effective interaction with diverse individuals.
• Keen attention to detail to accurately monitor and manage activities on the golf course.
• Proficient time management skills to effectively prioritize tasks and maintain efficient course operations.

• Assist in daily golf operations and ensure smooth course activities.
• Support scheduling and coordination of caddies and golf activities.
• Assist guests with inquiries and provide excellent customer service.
• Help monitor golf course operations, player flow, and on-site activities.
• Support tournament preparations, events, and VIP arrangements.
• Assist in maintaining records, reports, and operational documentation.
• Ensure golf operation areas are organized and well-maintained.
• Perform other duties assigned by the supervisor or management.

Job Requirements:

• Currently pursuing a Diploma or Degree in Hospitality, Sports Management, Tourism, or related field.
• Passionate and interested in golf operations and hospitality industry.
• Good communication and interpersonal skills.
• Able to work in a team and adapt to a fast-paced environment.
• Responsible, proactive, and willing to learn.
• Basic English and Bahasa Malaysia required; Mandarin is an advantage.

We are seeking a highly motivated and experienced General Manager Golf Club to join our team at Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group) in Perak. As the General Manager, you will be responsible for the overall management and strategic direction of our prestigious golf club, ensuring exceptional customer service and operational excellence.

What you'll be doing

• Provide strategic leadership and vision to ensure the long-term success and growth of the golf club
• Oversee all aspects of golf club operations, including course management, customer experience, events and tournaments, and financial performance
• Develop and implement marketing strategies to attract new members and increase revenue
• Manage and motivate a team of golf professionals, course maintenance staff, and customer service personnel
• Ensure compliance with all relevant industry regulations and safety standards
• Collaborate with the hotel management team to align golf club activities with the broader resort operations
• Engage with the local community and golf associations to build strategic partnerships and enhance the club's reputation
• To ensure revenue growth of the Golf Club

What we're looking for

• Significant experience (8+ years) in a similar role as a General Manager or Director of Golf at a premier golf club or resort
• Proven track record of successful revenue and membership growth, as well as operational excellence
• Excellent leadership and people management skills, with the ability to build and motivate high-performing teams
• Strong financial acumen and experience in budgeting, forecasting, and financial reporting
• Exceptional customer service orientation and the ability to foster a positive and welcoming club culture
• Solid understanding of golf course management, including agronomy, maintenance, and course design
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of stakeholders
• To be based at Damai Laut Golf & Country Club, Perak

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we pride ourselves on creating a dynamic and supportive work environment that enables our employees to thrive. We offer competitive remuneration, opportunities for professional development, and a range of benefits, including a comprehensive health insurance plan and discounts on our resort facilities. We are committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates of all backgrounds.

About us

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group) is a leading hospitality and resort management company with a portfolio of award-winning properties throughout Malaysia. With a focus on delivering exceptional customer service and creating unforgettable experiences, we are dedicated to being the destination of choice for travellers and golf enthusiasts alike.

If you are excited about this opportunity and have the skills and experience to make a significant contribution to our team, we encourage you to apply now.

• Certified Public Accountant (CPA)
• Proficient in accounting software and microsoft office applications
• Strong knowledge of financial reporting, taxation, budgeting, and internal controls.
• Strong analytical, leadership, organizational, and comm. skills
• High level of integrity and confidentiality in handling financial information