Sentosa Golf Club, one of the world’s most sustainable and celebrated golf venues, has signed a landmark cooperation with 59club Asia, the leading provider of customer experience, benchmarking, and improvement solutions for the golf, leisure, retail, and hospitality industries.
This cooperation will see Sentosa Golf Club and 59club work together to further enhance the member and guest experience, as well as support staff development and education over the next three years, enhancing the already incredible experience provided at the Club.
Through the partnership, 59club Asia will introduce its suite of performance measurement tools, mystery shopper audits, and customer satisfaction surveys to Sentosa Golf Club. Benchmarking against the very best clubs, resorts, and properties, tailored training programs and workshops will help to elevate member and guest interactions to a new standard.
(L/R: Andrew Johnston and Chris Geraghty)
Andrew Johnston, General Manager, Director of Agronomy, and Resident Golf Course Architect said,
“At Sentosa Golf Club, we pride ourselves on delivering one of the finest golf experiences in the world, both on and off the course. Partnering with 59club Asia provides us with the tools and expertise to further elevate that experience. The insights and training will not only help us refine our service standards but also ensure our team continues to grow and develop, setting new benchmarks for excellence.
On the announcement, Chris Geraghty, Managing Partner of 59club Asia, added,
“Sentosa Golf Club is renowned for being one of the finest golf experiences anywhere in the world, and the opportunity to work alongside Andrew and the wider team is extremely exciting. To collaborate with such a visionary team who are already performing at the highest level to refine the level of service even further is an incredible opportunity for 59club and ultimately will drive service levels in Singapore and the wider region even higher.”
About 59club Asia
59club Asia is the leading Customer Service Analysis and Training provider in Asia. With a wealth of ground-breaking Customer Satisfaction Surveys, Mystery Shopper Audits, Financial Comparison Tools, and Employee Training Programs, 59club Asia provides performance management solutions and global data to the Hotel, Golf, Leisure, Spa, Food & Beverage, and Event industries, supporting clients' efforts to elevate Sales Performance and Customer Experiences across respective client properties. For more information or to collaborate with 59club Asia, please contact:
Chris Geraghty, Managing Partner: chrisg@59club.com
