Duties and Responsibilities:

1. Assist in Daily Scheduling

• Assist the Caddy Master in arranging daily caddie schedules, training, supervision.
• Arrange caddie assignments based on tee schedules and ensure punctual deployment.
• Manage unexpected situations such as last-minute leave, weather disruptions (rain delays/closures), tournament / peak hour adjustments, customer complaints and caddie safety issues.

2.On-Site Operations Support

• Assist in course patrols, handling on-site issue and supervise caddie service quality, etiquette, and uniform appearance.
• Handle guest feedback or on-site incidents promptly to ensure uninterrupted service.
• Assist in VIP reception and premium guest service.

3.Training and Guidance Support

• Train and guide new caddies on golf course rules, distance calling, green reading, cart driving, as well as service etiquette and communication skills.
• Conduct on-course inspections and provide immediate corrections on posture, professionalism, divot repair, ball mark fixing, and proper service procedures.
• Monitor the performance of trainee caddies and provide timely feedback and evaluations.

4.Inventory and Administrative Duties

• Responsible for managing caddie room and equipment.
• Responsible for maintaining records and report such as daily devlopment records, caddie assignment tracking and monthly reports for payroll processing.
• Act as a communication bridge between the supervisor and caddies to convey various announcements and arrangements.

5.Event and Ad-Hoc Support

• Assist the supervisor with special arrangements for tournaments, VIP receptions, and large-scale events.

Complete other tasks assigned by superiors.

Job Requirements:

• Minimum SPM or equivalent; Diploma in hospitality, sports management, or related field is an advantage.
• 1-2 years of experience in golf operations or caddie management preferred.
• Familiarity with golf course layouts and rules is essential.
• Strong leadership, problem solving and people management skills.
• Willing to work shift, including weekends and public holidays.
• Basic English and Bahasa Malaysia required; Mandarin is an advantage.