Key Responsibilities:

1.      Program Development and Management:

1.1.    Assist in designing, implementing, and evaluating sports and recreation programs that meet the needs

and interests of guests.

1.2.    Monitor program participation and effectiveness, providing recommendations for improvement.

1.3.    Collaborate with the Sports and Recreation Manager to develop seasonal schedules and special events.

2.      Staff Supervision and Training:

2.1.    Support the recruitment, training, and supervision of sports and recreation staff to ensure high-quality

service and adherence to safety protocols and company policies.

2.2.    Conduct regular performance evaluations and offer constructive feedback to team members.

2.3.    Facilitate ongoing training sessions focused on customer service, safety procedures, and program

delivery.

2.4. Ensure compliance with professional standards, including uniform and appearance regulations.

3.      Guest Relations:

3.1.    Enhance the guest experience by promptly addressing inquiries, concerns, and feedback.

3.2.    Promote programs and activities through various communication channels, including social media and

on-site marketing.

3.3.    Interact with guests during programs to gauge satisfaction and encourage participation.

4.      Facility Management:

4.1.    Ensure all sports and recreation facilities and equipment are properly maintained and safe for use.

4.2.    Conduct regular inspections of facilities and report maintenance issues to relevant personnel.

4.3. Assist in managing inventory and supplies for sports and recreation activities.

5.      Financial Management:

5.1.    Assist in developing and managing the annual budget for the sports and recreation department,

monitoring expenses and revenues.

5.2.    Support the implementation of pricing strategies for programs and services to optimize revenue

generation.

5.3.    Prepare financial reports and analyze the profitability of programs.

6.      Marketing and Promotion:

6.1.    Collaborate with the marketing team to develop promotional materials and campaigns for sports and

recreation programs.

6.2.    Establish partnerships with local schools, community organizations, and sports clubs to enhance

program visibility and participation.

6.3.    Attend community events to promote the department and its offerings.

7.      Safety and Compliance:

7.1.    Ensure all activities comply with relevant safety regulations and organizational policies.

7.2.    Stay informed of industry trends and best practices in sports and recreation management.

7.3.    Conduct risk assessments for programs and events, implementing necessary safety measures.

8.      Administrative Duties:

8.1.    Maintain accurate records of program participation, incidents, and financial transactions.

8.2.    Assist in preparing reports for management on program performance and departmental activities.

8.3.    Coordinate scheduling and logistics for events, ensuring all necessary resources are in place.